Account Operations Director

Job Locations US-DC-Washington, DC | US-TX-Dallas | US-CA-Los Angeles | US-CA-San Francisco
ID
2022-5944
Position Function
Other
Job Classification
Full Time

Overview

Method+Mastery has an immediate opening for a talented, experienced Account Operations Director to serve as a primary intermediary/lead supporting one of our Fortune 50 clients and our rapidly-growing insights, analytics, social marketing and creative offerings. This role will straddle account operations and team oversight and development to ensure that as the portfolio continues to grow, the team continues to operate efficiently and at the quality level the client expects. Prior experience and/or a strong understanding of digital/social marketing and analytics will be key to the success of this candidate. This role will be the partner to the global client leader, helping to streamline the operations, run interference and provide an additional support system for the global client leader and the wider team. Positions are available in Texas, California, Maryland, Virginia, Illinois, Missouri and Washington, D.C. This position offers the opportunity for a hybrid set-up with work from home and work from office flexibility.

 

Methods+Mastery is an entrepreneurial, collaborative environment that values talented, creative people who like to work with others to create cutting-edge programs for our clients. We’re seeking someone who is passionate about social, data and analytic tools. Someone who has an innate curiosity and the desire to find out "why?” Our team is growing at an amazing rate, and this is an opportunity to produce work for top clients in an entrepreneurial and collaborative environment that values team above all. We do great work – and hire only great people, too.

 

Methods+Mastery is actively committed to increasing our team’s diversity, aggressively eliminating systemic barriers to equity, and fostering a culture where different backgrounds and perspectives are respected and celebrated. We firmly believe a team of many diverse perspectives not only makes M+M a better place to work, it is also critically important for producing creative and thoughtful work that represents the world we live in. To that end, we strongly encourage applications from women, people of color, members of the LGBTQ+ community, veterans, individuals with disabilities, and neurodivergent people.

 

Sound like what you’re looking for?

Responsibilities

Client, Account and Business Operations

  • Create scopes of work and staffing plans, ensuring standardization across lines of businesses in partnership with the client lead, legal and finance
  • Support client leaders on scoping, project planning, pricing recommendations and staffing mixes
  • Manage monthly worksheet process and approvals, billing, and budget trackers in partnership with finance and client lead
  • Support the new project intakes with account managers and analyst team on interrogating project briefs from clients and drafting project plan proposals, staffing recommendations and project spends
  • Partner closely with finance and client experience teams on monthly forecasts and managing write-offs
  • Ensure M+M is operating under the terms of the Master Services Agreement and individual SOWs and orders
  • Ensure M+M teams are following all process and best practices in identifying, contracting and managing third-party vendors and contractors in support of client work
  • Support all client business development efforts from RFP / brief to final proposal / pitch delivery acting as Pitch Manager in concert with the client lead and/or M+M Managing Director team
  • Support new account/project kickoff by partnering with the account manager, resourcing and project leads through the internal and client kickoff process. Ensure teams are set-up from success of kickoff through to day-to-day implementation of the scope.
  • Support client lead with annual client satisfaction process, by identifying client and internal team members to participate, refreshing comms materials and compiling/analyzing the results and go forward action plan.

 

Talent

  • Serve as a point of escalation for agency teams, helping them navigate difficult situations and providing guidance on issues as they arise
  • Help support client lead in team management and development, looking for opportunities to coach and mentor
  • Be the right hand to the client lead on all facets of the business and build a relationship that allows for easy information sharing and trust
  • Partner with client lead on identifying talent needs and work with talent development on identifying and onboarding new talent
  • Partner with the client on annual business planning across the client portfolio to bring forward new thinking and open up expanded business opportunities

Qualifications

Must-Haves

  • 8-15 years of successful experience in a client-facing role with management responsibilities (project, account, people), preferably in an advertising, digital, research/analytics or integrated marketing agency. 
  • Depth of knowledge in the social ecosystem and major social platforms
  • Understanding of research, analytics and their role in forming insights
  • Understanding of integrated marketing and the role social media plays within the consumer journey
  • Comfort in finding the meaning in data, turning data into stories, and presenting data
  • Excellent verbal and written communications skills to develop relationships with internal and external stakeholders
  • Experience with client brief intake, scoping new work/project plans, writing Statement of Work contracts, and putting together the best team to service the work 
  • Experience with standing up new accounts, teams and projects from contracting to resourcing to delivering exceptional work on time and within budget 
  • Working knowledge of social media and digital research, monitoring, and measurement tools (e.g., Brandwatch, Sprinklr, Tubular, Facebook Insights, YouTube Insights, Twitter Analytics and similar)
  • Attention to detail with strong project management and prioritization skills; ability to manage ad-hoc requests in tandem with ongoing projects using Agile and Scrum-based project management principles.
  • Collaborative attitude, strong work ethic and ability to thrive and excel in a challenging fast-paced environment

Nice-To-Haves

  • Agency experience
  • Knowledge of the consumer technology sector and experience working in support of clients in the consumer or enterprise tech sector is a bonus.

 

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